Tekoa Dispatch Manager is a browser based easy to use software application designed to aid in the organization and assigning of service tasks. The Manager Dashboard is a centralized tool for reviewing and maintaining tasks across the organization. Create, assign, move, edit and audit user task detail from the Manager Dashboard. Works for in-house LAN networks and remote outside access from a web site or mobile device - all with one solution.
Overview
Tekoa Dispatch Manager has two essential components: The Manager component and the User component. The Manager is capable of overseeing all tasks system wide, assigning, editing, auditing all tasks. The User component receives assigned tasks and collects details users add about task completion. Together, these components make up a solid dispatch service manager application suitable for the enterprise looking to manage service tasks. With in-house network and outside web and mobile capability, Tekoa Dispatch Manager is easy to deploy and make available to service staff. Tekoa's straight forward intuitive user interface and strong feature set makes it a good choice for organizing dispatch and service task business procedures.
Features
- Manager Dashboard for organizing, assigning, editing and auditing service tasks enterprise wide.
- User Dashboard for receiving, documenting and completing assigned tasks.
- Easy web and mobile handheld access.
- Real-time information updates and notifications.
- Attach images, notes, time, materials, charges and more to service tasks.
- Audit tasks for quality control.
- Retain task history with easy search functions for locating past events.
- Customizable security and user dashboard options.
- Online customer inquiry ability
- Online customer web portal - give customers the ability to view service task detail and make comments, increasing dialogue and customer satisfaction.
Customization
Tekoa Dispatch has a solid set of core functions that can be modified to meet the specific needs of today's enterprise. Managers can easily configure their own lists, drop downs and activity codes. Tekoa Software can also tailor the application to fit with specific business process needs. For more information about customizing Dispatch Manager, Contact Us and ask to speak with a product specialist.
Mobile and Bar Code Capabilities
Tekoa Dispatch has the ability to function on a wide variety of handheld mobile devices, bar code scanners and mobile terminals. Provide information and tools to service staff in the field with easy access to real-time information about service tasks. No sync software required, just straight and easy to use mobile unit access to the resources service staff need to perform their tasks. Compatible with bar code technology, Tekoa Dispatch can use bar codes to insert key field data, item numbers, activity codes and more. Access task information in-house or outside in the field.
Web Site Portal
There are two portals available to Tekoa dispatch users. First is the Customer Portal which gives customers the ability to view open tasks on your business web site. Give them the ability to post comments and submit inquiries, make payments, review account status and invoices.
The second web portal available for Tekoa Dispatch is an Outside Rep portal. This web site enterprise portal gives staff the ability to access system information and resources from any location with just an internet connection. Give employees the ability to update task progress, post notes and updates in real time from your secured web site.
Help Desk Software
Tekoa Dispatch is also used as a technical help desk application for assisting clients with technical support needs. The central dispatch manager maintains organization and assigns tasks company wide. Individual users are then notified in real time that there are new tasks to be performed. Integrating with Tekoa's People Contact Manager makes the Dispatch Manager a comprehensive help desk management tool. Easily research old tasks for resolution details, keep history of past events for analysis and reporting. Centralize the use of the Help Desk with Tekoa Dispatch and implement a one solution tool for your enterprise.
Integration Benefits
Here are just some of the other Tekoa enterprise modules today's web enabled enterprises integrate with Tekoa Dispatch.
- People Contact Manager - Maintain Customer, Vendor and Prospect Accounts for the enterprise with one solution. Track history by People Account and give Account Contacts web login credentials for accessing resources on a business web site.
- Product Inventory Management - Attach inventory products to service tasks and employ all the standard features of warehouse and inventory management as related to service tasks.
- Tekoa Mobile - Make enterprise information and software tools available to outside representatives easily with Tekoa Mobile. Compatible with a variety of handheld and mobile terminal solutions.
- Service Billing - Collect Service Task labor and materials into Service Billing and then invoice customers for services rendered.
- Web Engine - Turn a business web site into an enterprise management tool with Tekoa Web Engine. Customer and Outside Rep web site portals offer secured web access for easy communication and real-time information updates.
- Tekoa Knowledgebase - Build a searchable database of common resolutions and frequently asked questions and answers with Tekoa Knowledgebase.
For more information about Tekoa Dispatch or to view a Free Demo of the application, Contact Us. Our operators will put you in contact with a Product Specialist to answer specific questions and provide a demonstration of the applications features and functions. |
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