Tekoa Software's Web Knowledgebase Software is an online tool for a business web site that adds a searchable database of questions and answers. Give customers and web users the ability to search a database containing information about products and services. Control which knowledgebase articles are available online and provide enterprise staff a tool for researching answers to customer questions.
Overview
Turn your business web site into a customer service tool with Tekoa Knowledgebase. Providing answers to questions about products or services is a good way to increase customer satisfaction and reduce customer service and support overhead. Provide answers to frequently asked questions, provide technical specifications, documentation and resource information easily. Give customers the ability to research answers to their own questions and get the information they need from your business web site.
Features
- Easily Store Question and Answer information.
- Update knowledgebase information in real-time.
- Customize which articles are public and which ones private.
- Link to "More Information" resources like PDF documents, Whitepapers or other web sites.
- Customize Knowledgebase articles into categories you create.
- Build a searchable database of codes, laws, ordinances, requirements, regulations, procedures, solutions or any other catalogued index.
- Put information behind a secure web login, or available to the public.
Customization
Tekoa Knowledgebase Manager has a solid set of default features, but if your enterprise requires unique tools, Tekoa Software can modify the Knowledgebase to meet the specific needs of your enterprise. For more information, Contact us and ask to speak with a Product Specialist about the unique needs of your organization.
Ordinances, Codes, Regulations Database
Maintain a searchable list of important codes such as ordinances, regulations, revenue codes, procedures, etc. with Tekoa Knowledgebase. Do you have a list of indexed codes that users need in order to get important information? Things like revenue codes for public school district purchasing, or CCR residential codes, building codes, or need to create an online resource for 'How To' instructions? Tekoa Knowledgebase has the tools today's enterprise uses to make these resources available online. Create a searchable index of important information and turn a business web site into a service tool by providing the information and resources web users need. Easily maintain a list of information available to the general public or behind a secure login. Edit and update information in real-time. Make your business web site a service tool that users depend on for helpful information about a product, service or resource.
Build a 'How To' Database
Does your enterprise provide products used by consumers? Or perhaps the enterprise sells products for use in a specialty industry like veterinary products or wine tasting or orchard produce? If you want to increase online sales of your products, then consider providing online users the ability to research answers to questions, or care giving instructions, maintenance instructions about the products you sell. Tekoa Knowledgebase is a versatile web based database tool that allows you to build a custom list of indexed information that web users can search to find answers. Creating a web knowledgebase about the care and maintenance of the products you sell is a proven way to increase traffic to a business web site and increase customer loyalty and trust. For more ideas about how a Tekoa Knowledgebase can help your online business sell more product, Contact Us and ask to speak with a Product Specialist.
Mobile Knowledgebase
Give outside salespersons, route sales personnel and onsite technicians the ability to research answers and solutions in real-time from an Internet capable mobile device. Compatible with a variety of mobile handheld and remote terminal devices, onsite employees and staff can find solutions to common problems when they search the index of solutions at your enterprise web site. Get the answers needed, right in the palm of your hand with a Tekoa Knowledgebase Mobile solution. |
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